Customer Service or Customer No-Service
"The absolute fundamental aim is to make money out of satisfying customers." ~ John Egan ~ |
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Rate the following Customer Satisfaction elements.
1=Not important to me; 5=Very important to me
| 1 | 2 | 3 | 4 | 5 |
| Overall quality of product or service supplied | | | X | | |
| Helpfulness of staff | | | | X | |
| Being treated as a valued customer | | | X | | |
| Competence of staff | | | | X | |
| Friendliness of staff | | X | | | |
| Handling of problems and complaints | | | | X | |
| Speed of service | | | | X | |
| Handling of inquiries | | | X | | |
| Price/cost | | | | X | |
| Information/advice | | | | | X |
| Ease of doing business | | | | X | |
Please rate the following industries as to your overall satisfaction with the customer service.
1=Not very satisfied; 5=Very satisfied; N/A= you have no experience with the industry.
| 1 | 2 | 3 | 4 | 5 | N/A |
| Airlines | | | X | | | |
| Apparel | | | | | | X |
| Athletic Shoes | | | | X | | |
| Automobiles & Light Vehicles | | | | X | | |
| Banks | | | | | X | |
| Breweries | | | | | | X |
| Broadcasting TV News | | | | | | X |
| Cable & Satellite TV | | | | X | | |
| Cellular Telephones | | | | X | | |
| Cigarettes | | | X | | | |
| Computer Software | | | | | X | |
| Department & Discount Stores | | | X | | | |
| Electronics (TV/VCR/DVD) | | | | | X | |
| Energy Utilities | | | | | X | |
| Express Delivery | | | | | | X |
| Fixed Line Telephone Service | | | | | | X |
| Food Manufacturing | | | | X | | |
| Full Service Restaurants | | | | X | | |
| Gasoline Stations | | | | X | | |
| Health & Personal Care Stores | | | | X | | |
| Health Insurance | | | | X | | |
| Hospitals | | | | | X | |
| Hotels | | | | | X | |
| Internet Brokerage | | | | X | | |
| Internet News & Information | | | | | X | |
| Internet Portals/Search Engines | | | | | X | |
| Internet Retail | | | | X | | |
| Internet Travel | | | | X | | |
| Life Insurance | | | | X | | |
| Limited Service Restaurants | | | | X | | |
| Major Appliances | | | | | X | |
| Motion Pictures | | | | | X | |
| Network/Cable TV News | | | | X | | |
| Newspapers | | | | X | | |
| Personal Care & Cleaning Products | | | | X | | |
| Personal Computers | | | | | X | |
| Pet Food | | | | X | | |
| Property & Casualty Insurance | | | | | X | |
| Soft Drinks | | | X | | | |
| Specialty Retail Stores | | | | X | | |
| Supermarkets | | | | X | | |
| U.S. Postal Service | | | X | | | |
| Wireless Telephone Service | | | | | | X |
Describe, for your fellow dNeero-ites, your best customer service experience.
Are for Personal Computers and Banks
Rhea Calma asked:
Will you be a repeat customer because of good customer service?
yes
no
>more on good product
Rachel Buchman asked:
Would you rather pay more and have customer service or pay less and skip the personal help?
>pay more and get service
pay less and skip the help
don't know
don't care
May Aslakson asked:
what is customer service, in your opinion?
johnpaul baccay asked:
what is the worse customer service experience you ever had
eda asked:
Which Internet provider has the great customer service?
sriraminhell asked:
Do you have internet services on your mobile phone?
GPRS
EDGE
3G
No
Rich Wilhelm asked:
Why do you use deneero?
joy gongob asked:
What's the best thing to do in life?
Junelle Caravana asked:
Does it help if the customer service always smile?
Yes
No
Adlib Corner asked:
Are you having fun with dNeero?
Yes
No
Unsure
Aries Yim asked:
How to improve customer service?
archondigital asked:
What was the biggest amount of tip you ever gave?
Susan Parr asked:
What has been your worst customer service experience?
Tea Hong Wei asked:
Are you a demanding customer?
Yes
No
Not Sure
Sometimes
Deanna Champion asked:
Would you ever get violent with staff if they abused you.
Kimberly Hattaway asked:
Why do companies put people in customer service positions if they do not have people skills??
Dave Kino asked:
Are you kidding me?
no
yes
Florante Mangampo asked:
What do you expect to a customer service representative?
Phoebe Trilles asked:
Do you raise your voice on the phone when the customer service representative could not explain the reason why you're having problems with their product/service?
yes
no
chikai asked:
What the biggest tip did you give for a very satisfactory customer service?
$5
$10
$20
$50
$100
more
Joyce A asked:
What was the worst experience you ever had in dealing with a company?
jo francisco asked:
How do you handle bad customer service?
Rosella French asked:
How do you deal with customer reps that don't know how to address your problem and keeps passing you from one reps or supervisors to another?
esmeco asked:
How is your costumer experience related to internet problems?
kabalyero asked:
Is good customer service required even if the product or item being sold is of high quality?
Yes
No
