Would you return to a store that had bad customer service?
(Question provided by dNeero user Lady Java.)
Yes
>Maybe
No
Please explain your answer to the above question.
everybody deserves a second chance
Should customer service reps treat you, their customer, as always being right?
(Question provided by dNeero user Mindy Moore.)
Yes
>Treat me as someone that has a concern, <br/> question, or comment
Maybe, but that's just part of the game <br/> in an adversarial relationship
No
Rate the following customer service methods in regards to level of satisfaction you experience.
1=Not very satisfied; 5=Very satisfied; N/A= you have no experience with this.
| 1 | 2 | 3 | 4 | 5 | N/A |
| telephone | | | | X | | |
| in person | | | | X | | |
| internet | | | X | | | |
| email | | | X | | | |
| mail | | | X | | | |
Are people with disabilities treated better or worse than you?
(Question provided by dNeero user Carolyn Price.)
Better
>About the same
Worse
Gilbert Salonga asked:
Are you really bother about a good customer service?
>yes
no
maybe
Ana Camille Loyola asked:
Should there always be sales people available in every brand stalls?
>Yes
No
cielo asked:
If you will be willing to commend a service crew to the manager for a job well done
>Yes
NO
I will not bother
maybe
Jennifer Fraser asked:
have you ever told of a customer service agent
>yes
no
Jesse Nicodemus asked:
Every Store Must Provide Good Customer Service
>Yes
No
Aleina Vassell asked:
How long should you waite for a complaint be to be resolved
1 Day
>1 Week
2 Weeks
1 Month
kabalyero asked:
Does pretty reps mean pretty good service?
Yes
>No
Maybe
Edcel Suyo asked:
What do customer service agents lack these days?
empathy
knowledge
>concern
Crystal Whynot asked:
is customer service getting better or worse?
better
>about the same
worse
Sidney Cormier asked:
do you get trated better by women or men when you have a complaint?
men
women
>same
petula asked:
Why store employees act like they're doing you a favor if they help you?
They're not trained correctly.
They don't care.
>It's just a job.
They want to be left alone.
It is a favor.
Jessica Reese asked:
have you ever made a customer service person cry?
yes
>no
Fiona D. asked:
Do you give commendation or praise when you get good service?
Yes
No
>Only when service is very good
Lord War Wizard asked:
Do you take things personal when a customer service rep says no?
Yes
>No
Ellie Kavanagh asked:
Will gas prices come down
Yes
No
>Maybe
Not sure
