Would you return to a store that had bad customer service?
(Question provided by dNeero user Lady Java.)
Yes
Maybe
>No
Please explain your answer to the above question.
i wont go back here unless i could not find the thing i needed to buy elsewhere
Should customer service reps treat you, their customer, as always being right?
(Question provided by dNeero user Mindy Moore.)
Yes
>Treat me as someone that has a concern, <br/> question, or comment
Maybe, but that's just part of the game <br/> in an adversarial relationship
No
Rate the following customer service methods in regards to level of satisfaction you experience.
1=Not very satisfied; 5=Very satisfied; N/A= you have no experience with this.
| 1 | 2 | 3 | 4 | 5 | N/A |
| telephone | | | | X | | |
| in person | | | | | X | |
| internet | | | X | | | |
| email | | | X | | | |
| mail | | X | | | | |
Are people with disabilities treated better or worse than you?
(Question provided by dNeero user Carolyn Price.)
Better
>About the same
Worse
Jose Mari Asuncion asked:
Do you think its fair that the centralized tipping should be implemented in food services?
>Yes
No
I don't care
lex asked:
what is the key to a good customer service?
sincerity to serve and interpersonal relation skills
Michael Zevallos asked:
why ask questions?
it's the best way to learn
lenlen asked:
are the customers always right?
not really
Natalie Ewaschuk asked:
Who would you complain to in the store if you had bad service
supervisor
eva asked:
what is customer service
fair
courteous
kind
>respectful
joanne lao asked:
do you get frustrated right away if the answer you are looking for is not provided right away?
>yes
no
jasmin nieva asked:
How many not good customer relation have you experience?
>1-5
6-10
11-15
16-20
Agnes Axalan asked:
do people complains just to be given freebies?
no
khalab asked:
Is appearance important for customer reps?
extremely imposrtnat
>very important
Dawn Doneza asked:
How important is customer service compared to the quality of the products?
10-90
20-80
30-70
40-60
>50-50
Antonia Yeo asked:
Would you be rude to a sales rep who is rude to you?
Yes
>Maybe
No
Charmed Blossoms asked:
What would make you complain when eating in a restaurant?
Unsatisfactory food taste
>Slow service
Dirty restroom
Thomas Hammerlund asked:
Do you really consider customer service when choosing a store?
>y
n
jojitah asked:
do you trow tantrums whenever you encounter bad customer service?
no
