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Customer Service or Customer No Service - Part 2
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Some questions from dNeero-ites.






federick perito's answers.
How would you answer?

Would you return to a store that had bad customer service?
(Question provided by dNeero user Lady Java.)

    Yes

    Maybe

  >No

Please explain your answer to the above question.

No point coming back if the service is not good

Should customer service reps treat you, their customer, as always being right?
(Question provided by dNeero user Mindy Moore.)

    Yes

    Treat me as someone that has a concern, <br/> question, or comment

    Maybe, but that's just part of the game <br/> in an adversarial relationship

    No

Rate the following customer service methods in regards to level of satisfaction you experience.
1=Not very satisfied; 5=Very satisfied; N/A= you have no experience with this.

1
2
3
4
5
N/A
telephone
X
in person
X
internet
X
email
X
mail
X

Are people with disabilities treated better or worse than you?
(Question provided by dNeero user Carolyn Price.)

    Better

    About the same

  >Worse

Heather Howitt asked:

Have you ever cried to get what you want out of a rep?

    yes

  >no



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Start Date Mon, May 12, 2008 18:17:42
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