Would you return to a store that had bad customer service?
(Question provided by dNeero user Lady Java.)
Yes
Maybe
>No
Please explain your answer to the above question.
No point coming back if the service is not good
Should customer service reps treat you, their customer, as always being right?
(Question provided by dNeero user Mindy Moore.)
Yes
Treat me as someone that has a concern, <br/> question, or comment
Maybe, but that's just part of the game <br/> in an adversarial relationship
No
Rate the following customer service methods in regards to level of satisfaction you experience.
1=Not very satisfied; 5=Very satisfied; N/A= you have no experience with this.
| 1 | 2 | 3 | 4 | 5 | N/A |
| telephone | | | X | | | |
| in person | | | X | | | |
| internet | | X | | | | |
| email | | X | | | | |
| mail | | X | | | | |
Are people with disabilities treated better or worse than you?
(Question provided by dNeero user Carolyn Price.)
Better
About the same
>Worse
Heather Howitt asked:
Have you ever cried to get what you want out of a rep?
yes
>no