Customer Service or Customer No-Service - Part 3
"Wise are those who learn that the bottom line doesn't always have to be their top priority." ~ William Arthur Ward ~ |
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What do customer service agents most lack these days?
Question provided by Edcel Suyo.
empathy
knowledge
concern
>humor
Would you go out of your way to commend someone for outstanding customer service?
Question suggested by Cherry Rose Quinones.
>Yes, if I have time
Yes, always
No
With which gender would you rather talk about a complaint?
Male
>Female
If you sent a customer service email to a company, when would you expect a reply?
10 mins.
20 mins.
30 mins.
45 mins.
1 hr
2 hrs.
3. hrs.
4 hrs.
5 hrs.
>6-12 hrs.
13-24 hrs.
more than 24 hrs.
Considering all that you know or have heard about airlines, please rate the following as to the level of customer service that you would probably receive.
1=Not good; 5=Excellent
| 1 | 2 | 3 | 4 | 5 |
| AirTran | | | X | | |
| American Airlines | | | X | | |
| Continental Airlines, Inc. | | | X | | |
| Delta Air Lines, Inc. | | | X | | |
| JetBlue | | | X | | |
| Korean Air | | | X | | |
| Lufthansa | | | X | | |
| Midwest | | | X | | |
| Northwest Airlines Corporation | | | X | | |
| Quantas | | | X | | |
| Singapore Airlines | | | X | | |
| Southwest Airlines Co. | | | X | | |
| United Airlines (UAL Corporation) | | | X | | |
| US Airways Group, Inc. | | | X | | |
| Virgin Atlantic | | | X | | |
Considering all that you know or have heard about apparel stores, please rate the following as to the level of customer service that you would probably receive.
1=Not good; 5=Excellent
| 1 | 2 | 3 | 4 | 5 |
| Gap | | | X | | |
| Banana Republic | | | X | | |
| Calvin Klein | | | X | | |
| Abercrombie & Fitch | | | X | | |
| American Eagle Outfitters | | | X | | |
| Brooks Brothers | | | X | | |
| Burberry | | | X | | |
| Diesel | | | X | | |
| Gap | | | X | | |
| Guess? | | | X | | |
| J. Crew | | | X | | |
| Lacoste | | | X | | |
| Polo By Ralph Lauren | | | X | | |
| United Colors of Benetton | | | X | | |
liz asked:
Is it ok to just let it pass by if you encounter a poor customer service?
Yes, I have no time for that
No, I will immediately report
>I don't care!
Colleen Hines asked:
Do you get better service from people working on commission?
yes
no
>depends on product
they lie more
Shawn Hines asked:
Do you think good customer service should be rewarded with bonuses?
>yes
no
depends on product
depends on company
