Customer Service or Customer No-Service - Part 3 "Wise are those who learn that the bottom line doesn't always have to be their top priority." ~ William Arthur Ward ~

What do customer service agents most lack these days?
Question provided by Edcel Suyo.

  >empathy

    knowledge

    concern

    humor

Would you go out of your way to commend someone for outstanding customer service?
Question suggested by Cherry Rose Quinones.

  >Yes, if I have time

    Yes, always

    No

With which gender would you rather talk about a complaint?

    Male

  >Female

If you sent a customer service email to a company, when would you expect a reply?

    10 mins.

    20 mins.

    30 mins.

    45 mins.

    1 hr

    2 hrs.

    3. hrs.

    4 hrs.

    5 hrs.

    6-12 hrs.

    13-24 hrs.

  >more than 24 hrs.

Considering all that you know or have heard about airlines, please rate the following as to the level of customer service that you would probably receive.
1=Not good; 5=Excellent

Considering all that you know or have heard about apparel stores, please rate the following as to the level of customer service that you would probably receive.
1=Not good; 5=Excellent

jo francisco asked:

Do you always expetc a good curtomer service?

    yes

  >no

    sometimes

meiji15 asked:

How often do you entertain telemarketer?

    Never.

    Always.

  >Sometimes.

Thomas Hammerlund asked:

Should companies make giving feedback more accessible?

  >yes

    no

Elizabeth Narrigan asked:

Have you ever had a job that involved customer service?

  >Yes

    No