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How would you answer?
What do customer service agents most lack these days? >empathy knowledge concern humor Would you go out of your way to commend someone for outstanding customer service? Yes, if I have time >Yes, always No With which gender would you rather talk about a complaint? Male >Female If you sent a customer service email to a company, when would you expect a reply? 10 mins. 20 mins. 30 mins. 45 mins. 1 hr 2 hrs. 3. hrs. 4 hrs. 5 hrs. 6-12 hrs. >13-24 hrs. more than 24 hrs. Considering all that you know or have heard about airlines, please rate the following as to the level of customer service that you would probably receive.
Considering all that you know or have heard about apparel stores, please rate the following as to the level of customer service that you would probably receive.
fatihozkan asked: how much time do you want the service to solve your problem? most problems should be solved in a matter of minutes. josemariasuncion asked: Car sales agents? Do you think they're being honest or just wanted to reach their quota? >Yes No I don't care Maybe agnesaxalan asked: Would you expect gratuity for the good customer service you have provided? no, unless my tips were a large part of my salary. aurorarubina asked: Do you give tip/ gratuity for good service ? >yes no sometimes always florantemangampo asked: Are you satisfied with the majority of customer service reps you've talked to? >yes no kabalyero asked: How many times did you encounter a bad service this year? 1-3 >4-6 7-10 10-20 Too Many billiejeanlee asked: How do you send your complaints? letter >phone call jofrancisco asked: Do you always expetc a good curtomer service? >yes no sometimes alia476 asked: how long is the acceptable hold time? 3 minutes thomashammerlund asked: Should companies make giving feedback more accessible? >yes no pepper1 asked: Is Customer Service Important To You? very >allot not at all not bothered gregorynemer asked: Do you think thatr most customer service agents actually care about their job? no juliesmeltzer asked: Do you ever just avoid dealing with customer service and just try to make it work yourself? yes >no lifesignx asked: Do you feel neglected? Yes No >Sometimes vidahaboc asked: What makes you irate with a rep? Not listening actively Sounds sleepy Rude >Does not care This survey is no longer open for respondents. However, we still have many others! Click the Results tab to see how people answered! Find Another Survey |
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