Customer Service or Customer No-Service - Part 4
"Your most unhappy customers are your greatest source of learning." ~ Bill Gates ~ |
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How many "online pop-up surveys" have you been presented in the last six months?
>0
1-5
6-10
More than 10
What percentage of those "online pop-up surveys" did you complete?
>0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
For which reason(s) did you not complete an "online pop-up survey"? Please choose all that apply.
they're an annoyance
they don't show me the results
there's nothing in it for me
it's just advertising/marketing
>I don't have the time
they will get enough info from others
other
If 'other' above, please specify.
For which reason(s) are you most likely to complete an "online pop-up survey"? Please choose all that apply.
when I've had a bad experience with customer service
when I've had a bad experience with the web site
when I've had a great experience with customer service
when I've had a great experience with the web site
I like giving feedback
>other
If 'other' above, please specify.
if i have the time
Have you ever started an "online pop-up survey" and not completed it?
>Yes
No
Why did you not complete surveys that you had started? Please choose all that apply.
>I got disconnected
it was too long
it asked for personal information
it was too much of an advertising gimmick
>I became disinterested
other
If 'other' above, please specify.
In the last six months have you gone to Starbucks? (This may seem like a random question, and well, it is ... but we may ignite a Starbucks conversation sometime in the future, so we wanted to see how many dNeero-ites go there.)
>Yes
No
This dNeero Customer Service conversation should be the last one for at least a month. Please choose all that apply.
OK
Yes
good idea
>I'll buy that
it's about time you stopped
you've read my mind
sweettrix asked:
Do you know what pop up surveys are legit and which ones are just spam?
Yes, right away
>Sometimes
not really
no
Tristen B. asked:
Do you like Starbucks?
>yes
its okay
mcdonalds is better
no
Phoebe Trilles asked:
is customer service more important to you than the product/service they're selling?
>yes
no
kau chai hee asked:
Can surveys really assist the people concerned?
>yes
no
maybe
grace asked:
Do you think pop up surveys are real?
Yes
>No
Ruby Ricafrente asked:
Is customer service a good topic to discuss?
>YES
NO
Angel Imogen asked:
If you were paid to complete an online pop-up survey, will you do it?
>Yes
No
liz asked:
Why do you like to answer surveys?
>Money
It is interesting
To have fun
I like it!
BillieJean Lee asked:
do you always answer online surveys
yes
>no
beincent asked:
Enough
>Yes
No
Jeffrey Aspacio asked:
Do you ant this to be the last survey about customer service?
Yes
>No
