Customer Service or Customer No-Service - Part 4 "Your most unhappy customers are your greatest source of learning." ~ Bill Gates ~

How many "online pop-up surveys" have you been presented in the last six months?

  >0

    1-5

    6-10

    More than 10

What percentage of those "online pop-up surveys" did you complete?

  >0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

For which reason(s) did you not complete an "online pop-up survey"? Please choose all that apply.

  >they're an annoyance

  >they don't show me the results

  >there's nothing in it for me

  >it's just advertising/marketing

    I don't have the time

    they will get enough info from others

    other

If 'other' above, please specify.

For which reason(s) are you most likely to complete an "online pop-up survey"? Please choose all that apply.

  >when I've had a bad experience with customer service

  >when I've had a bad experience with the web site

    when I've had a great experience with customer service

    when I've had a great experience with the web site

    I like giving feedback

    other

If 'other' above, please specify.

Have you ever started an "online pop-up survey" and not completed it?

  >Yes

    No

Why did you not complete surveys that you had started? Please choose all that apply.

  >I got disconnected

  >it was too long

    it asked for personal information

    it was too much of an advertising gimmick

    I became disinterested

    other

If 'other' above, please specify.

In the last six months have you gone to Starbucks? (This may seem like a random question, and well, it is ... but we may ignite a Starbucks conversation sometime in the future, so we wanted to see how many dNeero-ites go there.)

  >Yes

    No

This dNeero Customer Service conversation should be the last one for at least a month. Please choose all that apply.

    OK

  >Yes

    good idea

    I'll buy that

    it's about time you stopped

    you've read my mind